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Transport","additionalAttributes":[]}}},{"id":2982,"type":"rabenbase_tiles_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"4PL | End-to-end logistics management","subheader":"","headerType":"h3","subheaderType":"","text":"","ctaText":"","image":[{"publicUrl":"https:\/\/api.raben-group.com\/fileadmin\/_processed_\/7\/3\/csm_4PL_BANER_WWW_0823c07b10.jpg","properties":{"title":"4PL logistics","alternative":"Lead logistics provider","description":"4PL Raben","link":null,"linkData":null,"mimeType":"image\/jpeg","type":"image","filename":"csm_4PL_BANER_WWW_0823c07b10.jpg","originalUrl":"\/fileadmin\/KV_BANNERS\/4PL_BANER_WWW.jpg","uidLocal":10355,"fileReferenceUid":27248,"size":"129 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help preparing a shipment on a pallet? Use our short guide.","subheader":"","headerLayout":2,"headerPosition":"","headerLink":"","headerType":"h2","subheaderType":"h3","filename":"","buttonsLocation":"wide","file":null,"buttons":[{"text":"PREPARING SHIPPMENT","link":{"href":"\/services\/how-to-prepare-a-pallet-for-shipping-a-practical-guide","target":null,"class":null,"title":null,"linkText":"How to prepare a pallet for shipping \u2013 A Practical Guide","additionalAttributes":[]},"style":"","color":"red","country":{"id":"","name":""}}]}},{"id":37086,"type":"raben_accordion","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"default","spaceBefore":"medium","spaceAfter":"medium","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Questions & Answers","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"h2","items":[{"id":1835,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"What is the maximum weight and dimensions of a single pallet for LTL and a standard pallet?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"h3","text":"<p><span class=\"ce-text-moderate\">At the Raben Group, the maximum dimensions and weight of a single general cargo pallet are as follows:<\/span><\/p>\r\n<ul class=\"bullet-list--double-check\"><li><span class=\"ce-text-moderate\">\u2022 length 2.2 m,<\/span><\/li><li><span class=\"ce-text-moderate\">\u2022 height 2.2 m.<\/span><\/li><li><span class=\"ce-text-moderate\">\u2022 max. weight of a single item 1200 kg<\/span><\/li><li><span class=\"ce-text-moderate\">\u2022 max. weight of a single non-palletized item 30 kg<\/span><\/li><\/ul>\r\n<p><span class=\"ce-text-moderate\">These are gross values including packaging\/carrier.&nbsp;<\/span><\/p>"}},{"id":1836,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Do you accept different types of pallets (EUR, industrial, half pallets, non-standard)?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">The Raben Group accepts various types of pallets.<\/span><\/p>"}},{"id":1837,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Does the cargo need to be wrapped in stretch film or secured with straps?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">Each package, regardless of type, should: prevent access to the contents of the shipment without breaking or damaging it, ensure the stability and balance of the goods, and protect them from external factors. In the case of goods placed on a pallet, the goods should be placed on the pallet in such a way that they do not protrude beyond the pallet, and the whole should be tightly wrapped in stretch film and additionally secured with the sender's company tape, and if the situation requires it, also fastened with binding tapes attaching the goods to the carrier.<\/span><\/p>\r\n<p><span class=\"ce-text-moderate\">Goods placed on or in transport units other than pallets should be secured from the inside against movement. In addition, symbols\/pictograms indicating the correct handling of the shipment during transshipment should be placed on the pallet.<\/span><\/p>\r\n\r\n"}},{"id":1838,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Do you offer pallet transport of ADR goods, temperature-controlled goods, or fragile cargo? What are the conditions?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">Yes, the terms and conditions are presented to customers individually based on the prepared offer. General provisions regarding ADR transport and controlled temperature are described in our General Terms and Conditions of Transport Services.<\/span><\/p>"}},{"id":1839,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"How do I request a quote for a shipment?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">You can easily calculate the cost of shipping <\/span><a href=\"https:\/\/myraben.com\/link\/SpotOffer?l=en_GB\"><span class=\"ce-text-moderate\">HERE<\/span><\/a><span class=\"ce-text-moderate\">.<\/span><br \/>&nbsp;<\/p>"}},{"id":1840,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Is there a tracking number or GPS monitoring available for the shipment?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-base\">Yes, a dedicated number is created for each shipment, and the shipment can be tracked using this number on the website. <\/span><a href=\"https:\/\/myraben.com\/index3.html\"><span class=\"ce-text-base\">https:\/\/myraben.com\/index3.html<\/span><\/a><span class=\"ce-text-base\"> .<\/span><\/p>"}},{"id":1841,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"How can I check the status of my shipment?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-base ce-text-moderate\">You can check the status of your Raben shipment on the website.: <\/span><a href=\"https:\/\/myraben.com\/index3.html\"><span class=\"ce-text-base ce-text-moderate\">https:\/\/myraben.com\/index3.html<\/span><\/a><span class=\"ce-text-base ce-text-moderate\">&nbsp;<\/span><\/p>"}},{"id":1842,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Where can I find information about when my shipment will be delivered?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">Full shipment information is available after entering the shipment number at <\/span><a href=\"https:\/\/myraben.com\/index3.html\"><span class=\"ce-text-moderate\">https:\/\/myraben.com\/index3.html<\/span><\/a><span class=\"ce-text-moderate\"> . The shipment details will include information about the estimated delivery date (ETA). &nbsp;<\/span><\/p>"}},{"id":1843,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"What is the price for transporting one pallet (or several)?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">The price of pallet transport depends on many factors, including weight, distance, and type of goods transported. Please contact our Sales Department to prepare a personalized offer or quote on our website: <\/span><a href=\"https:\/\/myraben.com\/link\/SpotOffer?l=en_GB\"><span class=\"ce-text-moderate\">Get a quote for your shipment<\/span><\/a><\/p>"}},{"id":1844,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Does the service include customs clearance if the shipment leaves the European Union?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">Yes, if the shipment requires customs procedures, Raben offers its customers the services of its own customs agencies.&nbsp;<\/span><\/p>"}},{"id":1846,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"Will I be assigned a personal account manager or contact details for the shipping department?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">At the Raben Group, each customer has a dedicated account manager within the Customer Service Department.&nbsp;<\/span><\/p>"}},{"id":1847,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"What are your business hours and response times for inquiries or malfunctions?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">Customer Service departments are open Monday to Friday from 8:00 a.m. to 4:00 p.m. Response times depend on the nature of the issue reported, but our standard is to respond within 3 hours. &nbsp;<\/span><br \/><span class=\"ce-text-moderate\">If you have any questions about your shipment, please contact the dedicated person indicated on the shipment status page after entering your shipment number.<\/span><\/p>\r\n<p><span class=\"ce-text-moderate\">Contact details for individual branches are available on the <\/span><a href=\"t3:\/\/page?uid=220\"><span class=\"ce-text-moderate\">Contact page.<\/span><\/a><\/p>"}},{"id":1878,"type":"tx_rabenbase_accordion_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"header":"How much does an empty Euro pallet weigh?","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"0","text":"<p><span class=\"ce-text-moderate\">A standard empty Euro pallet (EUR pallet) measuring 120 \u00d7 80 cm usually weighs around 25 kg.<\/span><\/p>"}}]}},{"id":28253,"type":"raben_image_with_description","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"none","spaceBefore":"","spaceAfter":"","color":"white","secondaryColor":"","backgroundColor":"monza"},"content":{"header":"We connect\u00a0","subheader":"","headerLayout":0,"headerPosition":"","headerLink":{"href":"https:\/\/csr.raben-group.com\/","target":"_blank","class":null,"title":null,"linkText":"https:\/\/csr.raben-group.com\/","additionalAttributes":{"rel":"noreferrer"}},"headerType":"h2","subheaderType":"0","bodytext":"<p><span class=\"ce-text-xbig\">Are you open to new markets? Do you want to deliver your products to the furthest corners of Europe? Are you looking for tailor-made logistics solutions for your business?<\/span><\/p>\n<p><a href=\"\/services\/road-network\/international-transport\/we-connect\" class=\"link-button link-button--black\"><strong>CLICK HERE&nbsp;<\/strong><\/a><\/p>","layout":"description_with_image","fullWidthImage":"0","image":[{"publicUrl":"https:\/\/api.raben-group.com\/fileadmin\/Country_Directories\/Corporate\/modul_we_connect.jpg","properties":{"title":"road transport","alternative":"international road transport","description":"transport mi\u0119dzynarodowy drogowy","link":null,"linkData":null,"mimeType":"image\/jpeg","type":"image","filename":"modul_we_connect.jpg","originalUrl":"\/fileadmin\/Country_Directories\/Corporate\/modul_we_connect.jpg","uidLocal":18667,"fileReferenceUid":39834,"size":"406 KB","dimensions":{"width":1200,"height":627},"cropDimensions":{"width":1200,"height":627},"crop":{"default":{"cropArea":{"x":0,"y":0,"width":1,"height":1},"selectedRatio":"NaN","focusArea":null}},"autoplay":null,"extension":"jpg"}}]}}],"colPos200":[{"id":39954,"type":"raben_counter","colPos":200,"categories":"","appearance":{"layout":"default","frameClass":"default","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":"nevada"},"content":{"header":"One partner for transport, warehousing and distribution across 17 countries","headerLayout":0,"headerPosition":"","headerLink":"","headerType":"h2","layout":"homepage_counter","counter":[{"id":2718,"type":"rabenbase_counter_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"text":"countries","number":"17","afterNumberText":"","upperIndexText":""}},{"id":2721,"type":"rabenbase_counter_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"text":"locations","number":"170","afterNumberText":"+","upperIndexText":""}},{"id":2719,"type":"rabenbase_counter_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"text":"warehouse capacity","number":"2000000","afterNumberText":"m","upperIndexText":"2"}},{"id":2720,"type":"rabenbase_counter_item","colPos":0,"categories":"","appearance":{"layout":"default","frameClass":"","spaceBefore":"","spaceAfter":"","color":"","secondaryColor":"","backgroundColor":""},"content":{"text":"shipments annually","number":"19200000","afterNumberText":"","upperIndexText":""}}]}}]},"i18n":[{"languageId":0,"locale":"en_US.UTF-8","title":"English","navigationTitle":"English","twoLetterIsoCode":"en","hreflang":"en-US","direction":"ltr","flag":"flags-en-us-gb","link":"\/","active":1,"current":0,"available":1}],"title":"Raben Group","subtitle":"","titleType":"h1","subtitleType":"h2","titleLayout":"hidden","extended":{"banner":[],"bannerMobile":[],"bannerImageFocus":"center","bannerPrimaryColor":"red","menuImage":[],"showBadge":"0","badgeType":"your-partner-in-logistics"}}